CINELUX Warranty Policy

CINELUX Product Warranty Policy

At CINELUX, we stand by the quality and reliability of our products. Our warranty policy ensures that customers receive the highest level of support for their purchases. Please review the warranty coverage for our products below.

NEXA-MAG Warranty Coverage

All NEXA-MAG media drives come with a 2-year standard warranty from the date of purchase. This warranty covers manufacturing defects and hardware failures under normal usage conditions.

Extended Warranty Option

For customers seeking additional protection, we offer an extended 5-year warranty on NEXA-MAG products. This includes an additional 3 years of coverage beyond the standard 2-year period. The extended warranty must be purchased separately and registered within 30 days of the original purchase date.

What Our Warranty Covers

• Manufacturing defects in materials and workmanship.

• Failures under normal and intended usage conditions.

• Replacement or repair of defective products at our discretion.

What Our Warranty Does Not Cover

• Accidental damage, misuse, or improper handling.

• Unauthorized modifications or repairs.

• Damage caused by external factors such as water, fire, or power surges.

• Normal wear and tear over time.

How to Claim a Warranty

If you experience an issue covered under warranty, please contact our support team (support@cinelux.co.uk) with the following:

• Proof of purchase (receipt or order confirmation).

• A description of the issue and relevant details.

• Photos or videos (if applicable) to assist in diagnosis.

We will assess the claim and provide repair or replacement services as necessary.

For more details on product warranties, including coverage for other CINELUX products, please refer to individual product pages or contact our support team.