CINELUX Returns & Refunds

Last Updated: 13/03/2025

At CINELUX, we stand by the quality of our products. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please review our policy below.

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1. Eligibility for Returns

We accept returns under the following conditions:

• The return request is made within 14 days of receiving the product.

• The item is unused, in its original packaging, and in resellable condition.

• Proof of purchase (order confirmation or receipt) is provided.

If an item is defective or damaged upon arrival, please see Section 2 for warranty-related returns.

Non-Returnable Items

• Items that have been used or show signs of wear.

• Digital or downloadable products.

• Custom or special-order items.

• Clearance or final sale items (if specified at checkout).

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2. Defective or Damaged Items (Warranty Claims)

If your product arrives damaged or becomes defective within the warranty period, please contact us at support@cinelux.com with:

• A description of the issue.

• Clear photos or a video showing the defect.

• Your order number or proof of purchase.

For more details on product warranties, refer to our Warranty Policy.

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3. How to Initiate a Return

1. Contact Us: Email support@cinelux.com with your order details and reason for return.

2. Approval & Instructions: If your return is approved, we will provide shipping instructions.

3. Return the Item: Securely package the item and ship it to the address provided.

4. Inspection & Refund: Once we receive and inspect the item, we will process the refund (if eligible).

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4. Return Shipping Costs

• If returning a product due to a defect or error on our part, CINELUX will cover return shipping costs.

• If returning for any other reason (e.g., change of mind), the customer is responsible for return shipping fees.

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5. Refunds

• Refunds are issued to the original payment method within 5-10 business days after return approval.

• Shipping fees (if applicable) are non-refundable, except in cases where CINELUX is at fault.

• If the return does not meet our policy conditions, we may refuse the refund or issue a partial refund at our discretion.

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6. Exchanges

• We do not offer direct exchanges. If you need a different product, please return the original item and place a new order.

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7. Late or Missing Refunds

If your refund has not been received after 10 business days:

• Check with your bank or payment provider, as processing times vary.

• Contact us at support@cinelux.com for further assistance.

For any return or refund inquiries, please reach out to our support team.

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